Shipping policy
UK delivery
We send online coffee orders with Royal Mail Tracked 48 or Tracked 24. Local pickup is also available where offered at checkout.
| Packed parcel weight | Tracked 48 | Tracked 24 |
|---|---|---|
| Up to 2 kg, small parcel | £3.95 | £4.95 |
| Over 2 kg to 10 kg | £7.95 | £8.95 |
| Over 10 kg to 20 kg | £12.50 | £14.50 |
Tracked 48 is free on eligible UK orders of £30 or more after discounts. Tracked 24 is free from £50 after discounts. Price-based thresholds use the merchandise subtotal after discounts and before any applicable tax. The final delivery charge is shown at checkout.
The same ordinary UK rates apply across England, Scotland, Wales and Northern Ireland. Larger orders may be sent in separate parcels, each within Royal Mail’s weight and size limits. Please contact us before ordering an oversize item or arranging a bulk delivery.
Dispatch days
We dispatch on Tuesdays and Thursdays. Order by 23:59 on Monday for Tuesday dispatch, or by 23:59 on Wednesday for Thursday dispatch.
Delivery aims and tracking
Tracked 48 aims to arrive within two to three working days of dispatch. Tracked 24 aims to arrive the next working day after dispatch. These are delivery aims, not guarantees, and some postcodes take longer.
Tracking details are provided when your parcel is dispatched. Delivery aims vary by postcode, including some remote areas and Northern Ireland. BFPO deliveries are subject to the applicable addressing, size and weight restrictions; tracking confirms handover to BFPO in Northolt and does not provide an onward delivery target.
Coffee subscriptions and gifts
Our regular monthly and fortnightly coffee subscriptions receive 10% off every delivery. Delivery charges and free-delivery eligibility are assessed for each delivery after the subscription discount.
Our three-month gift subscription is paid for once and includes three monthly coffee deliveries. It does not renew. Checkout shows the full payment and any delivery charges for all three shipments. For prepaid gifts, free delivery eligibility is based on the full prepaid coffee subtotal after discounts.
Pickup and digital gifts
Products marked as collection only cannot be posted. Digital gift vouchers are delivered by email. Digital gift vouchers have no postage charge and do not count towards free-delivery thresholds.
Problems with delivery
If your parcel is delayed, missing or damaged, contact hello@thecurator.co.uk with your order number so we can help.
For Consumers, we will deliver within 30 days of order confirmation unless another delivery period has been agreed. Your rights if we fail to deliver are not affected by the carrier’s delivery aims. Goods remain at our risk until they are received by you or a person you identify to receive them.
Delivery arrangements for Traders are agreed separately. Ownership of Goods supplied to Traders remains with us until full payment is received.