1. Definitions

Business Day: Any day other than a Saturday, Sunday, or public holiday in England.

Conditions: These terms and conditions of sale, as amended from time to time.

Contract: The contract between the Supplier and the Customer for the sale and purchase of Goods in accordance with these Conditions.

Consumer: An individual acting wholly or mainly outside their trade, business, craft, or profession, as defined in the Consumer Rights Act 2015.

Customer: The person or entity purchasing Goods from the Supplier, whether a Consumer or a Trader.

Supplier: The Curator, a trading name of Italian Food Heroes Limited (Company No. 09461685), registered at Unit Q, Scope Complex, Wills Road, Totnes, TQ9 5XN.

Goods: The products set out in the Customer’s Order.

Order: The Customer’s order for Goods submitted to the Supplier.

Perishable Goods: Food items with a limited shelf life or that are likely to spoil quickly.

Non-perishable Goods: Food items that are not considered perishable.

Trader: A person or entity acting for business purposes, as defined in the Consumer Rights Act 2015.

2. About Us and Contact Information

We are The Curator, a trading name of Italian Food Heroes Limited, registered in England and Wales (Company No. 09461685).

Registered office: Unit Q, Scope Complex, Wills Road, Totnes, TQ9 5XN

VAT Number: 119413723

Email: hello@thecurator.co.uk

3. Our Contract with You

A Contract is formed when we issue an email confirming acceptance of your Order. An automatic acknowledgment of receipt is not confirmation of acceptance.

If we are unable to accept your Order, we will notify you and either no payment will be taken, or a full refund will be issued.

Each Order is assigned a unique reference number. Please use this when contacting us about your Order.

We currently only sell and deliver to addresses within the United Kingdom.

4. Our Products

Product images on our website are for illustrative purposes only. While we make every effort to ensure accuracy, actual packaging may vary slightly without affecting product quality.

Coffee is sold in 220g and 1kg bags. A weight tolerance of ±9g applies to 220g bags. Natural settling may occur during transport.

Allergens: Our coffee is roasted in the same facility as our bakery. Although we follow strict hygiene practices, cross-contamination is possible. Therefore, we cannot guarantee the absence of gluten, nuts, milk, sesame, or other allergens listed under UK food law.

5. Changes to Your Order

If you wish to amend your Order, please contact us as soon as possible. We will let you know if the change is possible and any resulting price or delivery adjustments. We will not proceed without your confirmation. Changes are not guaranteed once the Order is confirmed.

6. Changes by Us

We may make minor changes to Goods to comply with applicable laws or regulations.

In the event of significant changes to the Goods or these Conditions, we will notify you and give you the right to cancel the Contract before the changes take effect. If cancelled, you will receive a full refund for any Goods not supplied.

7. Delivery

Delivery charges are displayed on our website at the time of purchase.

Orders are dispatched on Tuesdays and Thursdays.

To qualify for Tuesday dispatch, orders must be placed by 23:59 on the preceding Monday.

For Thursday dispatch, orders must be placed by 23:59 on the preceding Wednesday.

We aim to deliver all Goods to Consumers within 30 days of order confirmation unless otherwise agreed. Delivery times for Traders will be communicated at the time of order.

We are not liable for delays caused by events beyond our control (force majeure), including but not limited to strikes, extreme weather, delivery service failure, or governmental restrictions.

If you are a Consumer and a delay is substantial, you may cancel the Contract and request a refund for any Goods not received.

Risk of loss passes to you upon delivery.

Ownership of Goods passes to Consumers on delivery.

For Traders, ownership remains with us until full payment has been received.

We may suspend delivery if payment is late, technical issues arise, or changes to the Goods are required.

8. Your Right to Cancel (Consumers only)

You may cancel your Order if:

• The Goods are faulty, damaged, or misdescribed.
  
  
• You are a Consumer and change your mind (excluding perishable Goods).
  
  

You must notify us within 14 days of receiving the Goods. You are responsible for return postage costs unless otherwise agreed.

Returns should be sent to:

The Curator, Unit Q, Scope Complex, Wills Road, Totnes, TQ9 5XN

Refunds will be processed within 14 days of receiving the returned Goods or proof of return, whichever is earlier.

9. Our Right to Cancel

We reserve the right to cancel a Contract if:

• You fail to make payment when due.
  
  
• You fail to provide accurate delivery information.
  
  
• You are a Trader and breach these Conditions or become insolvent.
  
  

We may also withdraw Goods from sale with a minimum of 30 days’ notice. If this affects an existing Order, a full refund will be provided.

10. Problems with the Goods

If there is a problem with your Goods, please contact us at hello@thecurator.co.uk.

Consumers are entitled to statutory remedies under the Consumer Rights Act 2015. Traders may rely on the Sale of Goods Act 1979.

If Goods are rejected under your legal rights, you must return them to us. We will cover return postage for faulty or misdescribed items.

11. Price and Payment

All prices are shown in pounds sterling and include VAT at the applicable rate.

If the VAT rate changes between the order and delivery date, we will adjust the VAT you pay unless you have already paid in full.

If we identify a pricing error before accepting your Order, we will notify you and give you the option to proceed at the correct price or cancel your Order.

Consumers must pay in full at the time of ordering.

Traders must pay within 14 days of invoice unless otherwise agreed.

Late payments (Traders only) may incur interest at 4% above the Barclays Bank base rate, plus reasonable debt recovery costs, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

12. Liability

Nothing in these Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for breach of statutory rights.

For Consumers:

We are liable for loss or damage caused by our breach of these Conditions where such loss was foreseeable. We are not liable for losses that were not foreseeable, indirect, or due to your misuse of the Goods.

For Traders:

To the fullest extent permitted by law, we exclude liability for loss of profit, loss of contracts, business interruption, or any indirect or consequential loss.

Our total liability in relation to any Order is limited to the total price paid for the Goods.

13. Personal Data

Your personal information will be processed in accordance with our Privacy Policy, which is available on our website.

14. Other Legal Terms

We may transfer our rights and obligations under these Conditions to another organisation. You may not transfer your rights without our prior written consent.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this Contract unlawful, the rest will remain in force.

Any delay or failure to enforce our rights does not waive them.

These Conditions are governed by English law.

If you are a Consumer in Scotland or Northern Ireland, you may bring legal proceedings in your local courts.