Subscription FAQs
How does the subscription work?
Choose your coffee and a monthly or fortnightly delivery. Save 10% on every recurring delivery, with no scheduled reduction in the discount. Payments renew automatically at your chosen frequency. Free UK Tracked 48 delivery applies when each delivery subtotal is £30 or more after discounts.
Can I manage or adjust my subscription?
Use the secure link in your subscription emails to manage your coffee, quantity, delivery frequency, address and payment details. Changes apply to future renewals.
Is there a minimum commitment?
There is no ongoing minimum commitment for our regular coffee subscriptions. You can pause, skip or cancel before your next renewal through your customer portal. Pausing does not remove your 10% subscription discount when you resume.
How are payments handled?
Your saved payment method is charged automatically on your renewal date. Your customer portal shows the next payment date. Delivery is charged separately unless that delivery qualifies for free postage.
Can I change my coffee blend or quantity?
Yes. Log in via your subscription link to update your preferences. Changes will take effect from your next scheduled order.
How do I update my address or payment details?
You can make these changes anytime in your subscription portal. It’s best to do so at least 48 hours before your next renewal.
What does delivery cost?
UK Royal Mail Tracked 48 delivery is £3.95 for our usual parcels, or free on orders of £30 or more after discounts. Tracked 24 is £4.95 for our usual parcels, or free from £50 after discounts. Charges for heavier parcels are shown at checkout.
We dispatch on Tuesdays and Thursdays. Order by 23:59 on Monday for Tuesday dispatch, or by 23:59 on Wednesday for Thursday dispatch.
Does a three-month gift renew?
Our three-month gift subscription is paid for once and includes three monthly coffee deliveries. It does not renew. Checkout shows the full payment and any delivery charges for all three shipments. For prepaid gifts, free delivery eligibility is based on the full prepaid coffee subtotal after discounts.